Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System /

Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

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Main Author: Michelli, Joseph A., 1960-
Corporate Author: UCLA Health System.
Format: eBook
Language: English
Published: New York : McGraw-Hill, 2011
Online Access: Connect to electronic text
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