Management lessons from Mayo Clinic : inside one of the world's most admired service organizations /

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Se...

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Main Author: Berry, Leonard L., 1942-
Other Authors: Seltman, Kent D.
Format: Book
Language: English
Published: New York : McGraw-Hill, 2008
Online Access: Table of contents only
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Table of contents only

Farha Stacks (Wichita)

Call Number: WX 28 B534m 2008
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